Resolving Contract Disputes / LS Law

Challenge

Our client provides outsourced sales support to the pharmaceutical industry. One of their clients claimed that key performance indicators (KPIs) were not met and attempted to terminate the arrangement, withholding payments due under the contract. Our client disputed these allegations, needing legal support to address the issue and prevent the unilateral termination of their business relationship.

Solution

LS Law collaborated with the company’s Managing Director to thoroughly review communications between them and their client regarding the dispute. LS Law assessed the claims made against the terms of the contract, provided strategic advice on the clients position, and crafted a firm yet fair response to their client’s allegations.

Key Actions:

Comprehensive Review: Analysed communications and assessed the validity of their client’s claims against the contract terms.
Strategic Advice: Provided clear guidance on each of the parties rights and options under the contract.
Crafting a Response: Developed a well-structured response to address the allegations and halt the proposed termination.

Results

LS Law’s intervention led to productive talks between the parties, resulting in a renegotiation of the commercial terms to reflect the changed environmental context of their relationship. This not only prevented the termination but also preserved and strengthened the business relationship.

Quantified Benefits:

Dispute Resolution: Successfully halted the unilateral termination and addressed the allegations made.
Relationship Preservation: Maintained a valuable business relationship through renegotiated terms.
Legal Clarity: Ensured our client understood their rights and stood firm in negotiations.

The Future

The client plans to continue leveraging LS Law’s expertise for future contractual and legal challenges. The partnership will focus on proactive risk management and ensuring robust contractual agreements to support business growth.

How did the client feel

We provided confidence to the customer in standing their ground, and to put them in a stronger negotiating position, to bring about a fair outcome to both parties which saved the business relationship.